Sep 16, 2021The UX of employee experience and change managementDo UX principles apply to change management? Definitely. I’ll start by explaining the UX principles. UX design UX designers want to make life better and easier for users. Their goal is to create a human-centered design. Key questions guide the process: What does the user need or want to do here? What’s…UX Design4 min readUX Design4 min read
Sep 16, 2021Convince less, listen moreI used to try to change organizations and people by convincing them, but I eventually realized it’s a hard way to work. If you’re trying to use an argument to convince people who strongly disagree or are highly skeptical, then you’re starting from a position of weakness and high risk…Organizational Change1 min readOrganizational Change1 min read
Sep 16, 2021What are UX people getting into?A lot of UX people don’t realize what they’re getting into. They just want to do UX. But they quickly discover half the battle is being allowed to do it. Organizations don’t realize they need to change to support UX. …UX Design2 min readUX Design2 min read
Sep 16, 2021The surprising science behind curiosityYou don’t need to develop your curiosity. Your curiosity develops you. It already knows how to do that. Curiosity is much more important than we realize. The science behind curiosity helps us understand why. Today curiosity seems like just an optional nice-to-have thing. But actually it played a key role…Thinking Skill2 min readThinking Skill2 min read
Jan 14, 2021Innovation through systems balancingAs creatives, we’re constantly looking for new ways to innovate and transform systems. What if there was an easier way that also increases your chances of success? Introducing systems balancing. Systems balancing is the use of simple, low-effort strategies to change a system’s behavior. …Innovation4 min readInnovation4 min read
